Privacy Policy & Terms of Service

This page sets out both our Privacy Policy — how iWatchRepair collects, uses and protects your information — and our Terms & Conditions for the repair services we provide. By using our website or placing an order with us, you agree to both.

At iWatchRepair we are committed to protecting your private information. Any information you provide that can identify you is used only in accordance with this policy.

We may update this page from time to time, so please check back periodically to stay up to date with any changes. This policy was last updated in December 2025.

1. Information We Collect & How We Use It

We may collect the following information when you use our website or our services:

- Name and address
- Contact information, including phone number and email address
- Postcode
- Device and repair details you provide
- Information relevant to offers or surveys
- Preferences and interests shown on our site

We use this information to provide you with a smooth customer experience and a service tailored to your needs, specifically for:

- Processing and fulfilling your repair or order
- Internal records
- Improving our products and services
- Promotional emails about new services, special offers or brand information, via the email address you have provided
- Contacting you for market research by email, phone or post
- Customising the website to your preferences

2. Your Consent

3. Cookies

We use cookies to help protect your personal information and to improve your experience. We follow industry best practice to ensure your data cannot be accessed, disclosed, misused, altered, destroyed or lost.

The types of cookies we use, so that you can choose whether to opt out:

Essential cookies — a session cookie that keeps you signed in to your session (including the contents of your booking or cart) while you browse, and a security (CSRF) token that protects forms you submit. These expire when your session ends and the site cannot function without them.

Analytics cookies — third-party cookies (such as Google Analytics) that help us understand how visitors use the site, for example which pages are visited and for how long. This information is aggregated and does not identify you personally.

Advertising cookies — third-party cookies (such as Google Ads) used to measure the effectiveness of our advertising.

You can block or delete cookies at any time through your browser settings, though blocking essential cookies may prevent parts of the site from working.

4. Data Storage, Security & Payments

We store the data you provide in our internal database, protected behind an encrypted firewall. To prevent unauthorised access or disclosure, we maintain a range of electronic, physical and managerial procedures to safeguard the information we collect.

Payments. Card payments are processed by our third-party payment provider, which is certified to the Payment Card Industry Data Security Standard (PCI-DSS) as managed by the PCI Security Standards Council. iWatchRepair does not store your full card details on our own systems. PCI-DSS requirements help ensure the safe and secure handling of card information by our store and its service providers.

5. Disclosure & Third Parties

iWatchRepair holds the right to disclose your personal information should you violate our terms of service, or where we are required to do so by law.

Any third-party providers we work with will collect, use and disclose your information only in order to perform the services they provide to us. Some third-party providers have their own privacy policies governing how they use information, and we advise you to read those policies to understand how your data will be handled. Certain providers may be located in a different jurisdiction to us; if you proceed with a transaction, your information may be subject to the laws of the jurisdiction(s) in which that provider operates. For example, if payment is processed through a US gateway, your data may be subject to disclosure in that jurisdiction. Once you leave our site or are redirected to a third-party website, you are no longer governed by this Privacy Policy or our Terms of Service.

6. Age of Consent

7. Changes to This Policy

iWatchRepair reserves the right to modify this policy at any time, and any changes take effect immediately upon being published on our site. This includes how we use your information, the circumstances in which we do so, and how we disclose it. Should we be acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to provide our services.

8. Questions & Contact

If you would like access to any information we hold about you, wish to register a complaint, or have any questions about this policy, please contact our Privacy Compliance Officer at info@iwatchrepair.co.uk, or write to us at iWatchRepair, 23 Whitechapel Road, London, E1 1DU..

Terms & Conditions of Service

About These Terms

If you continue to browse and use our website or any in-store services offered, you are agreeing to comply with and be bound by the following terms and conditions, which together with our Privacy Policy govern iWatchRepair's relationship with you. If you disagree with any part of these terms, please do not use our services.

The terms 'iWatchRepair', 'us', 'we' and 'our' refer to FixMyBrokenScreen.co.uk Ltd, the company operating iWatchRepair, whose registered office is 23 Whitechapel Road, London, E1 1DU.. The term 'you' refers to the user of our website and services. This Agreement applies from the date you submit your watch for repair and continues until we have repaired your watch or otherwise returned it and payment has been made.

1. Our Repair Service

1.1 We will make every effort to repair your watch, subject to the availability of the required parts and to the terms of any applicable guarantee or warranty. All work is carried out with reasonable care and skill.
1.2 We use high-quality compatible parts for each repair we complete.
1.3 We may need the passcode of your watch so that our team can test it before and after the repair. If you choose not to provide it, we can still carry out the repair, but we will be unable to perform a full functionality test until you return to the store, which may delay the service if any adjustments are required.
1.4 Any timeframe given for completion is an estimate and does not form an obligation under this Agreement. We aim to return your watch as soon as possible; however, certain repairs may take 3 or more working days to complete.
1.5 We will notify you once your watch has been repaired and is on its way back to you via tracked postage. If you use our walk-in service, you will be notified when it is ready for collection.
1.6 If we are unable to complete the required service, or the service will require further costs, we will notify you immediately by telephone and/or email. If we find no fault with your watch, you may decline our revised estimate; we will then return the watch to you unrepaired and reserve the right to charge an inspection fee in line with our standard charges.
1.7 Using our services may void your manufacturer's warranty. If you wish to avoid this, we suggest taking the watch directly to the manufacturer. iWatchRepair has no liability should your manufacturer's warranty be voided.

2. Sending Your Watch to Us

By using our services, you agree to the following:

2.1 You confirm that you are the owner of the watch, or that you are authorised by the owner to submit it for repair. iWatchRepair accepts no liability arising from a watch submitted by a person not entitled to do so, and may report suspected stolen devices to the relevant authorities.

2.2 You are responsible for backing up your watch's data (for example by keeping it paired and synced with your iPhone), for unpairing the watch and turning off Activation Lock before sending it to us, and for removing any straps, bands or accessories you wish to keep. iWatchRepair shall not be liable for any corruption, deletion, alteration or loss of data.

2.3 It is your responsibility to tell iWatchRepair the correct model and specification of your watch, its condition, and whether any modifications or previous repairs have been carried out on it. iWatchRepair may perform a check-in diagnosis to evaluate the watch's condition. If its condition is significantly different from what you described, you agree that additional charges may apply — iWatchRepair will inform you of these before proceeding.

2.4 Transporting your watch to iWatchRepair is your sole responsibility: should it arrive with further damage or be lost in transit, you bear the risk of loss. Any separate parts or accessories you choose to include are also sent at your own risk, and iWatchRepair will not be held responsible should they go missing before arriving with us. Please ensure your watch and any parts are securely wrapped and sealed so nothing goes missing in transit.

3. Pricing, Payment & VAT

3.1 Any price quoted for the Repair Services is an indicative, non-binding quote based on the information you provide (for example, the faults you describe). It is therefore subject to a detailed inspection of your watch.
3.2 On receipt of your watch, iWatchRepair will inspect it. If the indicative price needs to change (for example, because we find extra faults), or if you have already paid but we find that a different or additional repair is necessary, we will contact you to ask whether you would like us to proceed at the revised price. You will only be charged more if you agree. If you do not agree, we will not carry out the Repair Services and will have no liability to you other than to refund any payments already made in relation to the repair, minus a £15 return postage and processing charge.
3.3 The total cost of repair is calculated in accordance with our standard charges as published from time to time.
3.4 We are entitled to keep your watch until all charges payable have been paid, and we may charge an additional fee for storage.
3.5 All prices include VAT. Prices quoted to business customers also include VAT on all Repair Services.
3.6 At our discretion, we reserve the right to cancel a repair and issue you a full refund rather than carrying out or continuing the work. Where we do this, we will return your watch with its original faulty part refitted; if that part is no longer available, we will fit a similar part of the same type — which may itself be faulty or broken — so that the watch can be returned to you. Please note that refitting an already-broken part may leave it looking further damaged; this is unavoidable owing to the nature of removing and refitting a part that is already faulty, and we accept no liability for it. In these circumstances you are free to have the watch repaired by the manufacturer or another provider of your choice.

4. Returns & Delivery

4.1 Any watch returned to you should be examined on receipt. If it arrives damaged, unrepaired or with any additional faults, you must inform iWatchRepair within 3 days of receipt. If you do not, iWatchRepair will have no liability should the watch have arrived with a fault. This does not affect your statutory rights or any other rights under these Terms.
4.2 All devices are returned via a tracked courier. This excludes Saturday and Sunday delivery.
4.3 We work on a no-fix, no-fee policy: if we cannot repair your watch, you do not pay for the repair. A £15 return postage and processing charge still applies to return your watch to you. iWatchRepair cannot guarantee that any particular watch is repairable and has no liability to you if we are unable to repair it.
4.4 If your watch remains uncollected, or we are unable to return it because you have not responded to our messages or have not paid any outstanding charges, we will attempt to contact you using the details you provided. If it remains uncollected or unreturnable for 90 days after our first notice, we may dispose of or recycle it to recover our costs (including any storage charges under clause 3.4), and iWatchRepair will have no further liability to you in respect of it.

5. Our Warranty

5.1 Except where stated otherwise, our Repair Services are supported by a limited 12-month parts and labour warranty from the date of repair. Battery replacements and cracked front glass / touch repairs are covered for 90 days from the date of repair. The warranty does not apply to diagnostic services, or to any cracks or liquid damage.

5.2 What is covered by the warranty:

(a) manufacturer defects in the parts we supplied as part of the original repair;

(b) faults in the workmanship of the repair we carried out;

(c) a re-occurrence of the original fault we repaired, within the warranty period.

5.3 The warranty is limited to the parts we supplied and the labour we carried out in the original repair. For example, if we fixed a camera fault and the replacement part later proves defective, we will gladly replace it at no cost — but a fault in an unrelated part, such as the power button, would not be covered.

5.4 The warranty period runs from the original date of repair. Warranty work does not extend or restart it. For example, if a warranty repair is completed 3 months after the initial repair, the warranty still ends on its original expiry date.

5.5 For postal warranty claims, postage is paid by the customer in both directions — sending the watch to us and the return delivery back to you.

5.6 Whether cracks, other physical damage or liquid damage are present is assessed from the condition of the watch at the time we inspect it, and our technician's assessment is final.

5.7 What the warranty does not cover:

(a) physical damage, however it occurs — any crack, bend, dent or breakage found on the watch is not covered, whatever the cause, whenever it happened and whether or not it was reported. This includes mishandling and accidental damage, and applies equally to internal damage that is not visible from the outside (for example a cracked display panel showing lines, dark patches or no image, even where the outer glass appears intact);

(b) water or any other liquid damage;

(c) damage or faults resulting from an attempted repair by the customer or any third party, at any time. Should your watch be repaired by a third party following our service, this warranty becomes void;

(d) software issues unrelated to the repair, or any damage resulting from viruses or other malicious software;

(e) any jailbroken or "rooted" device;

(f) water resistance — iWatchRepair cannot guarantee that a watch will remain water-resistant following a repair;

(g) new damage or faults unrelated to the original service;

(h) any loss of data that occurs as a result of the repair. Please back up your watch before sending it to us. We accept no liability for data that is deleted, lost, corrupted or altered during the repair, and you accept full responsibility for backing up your data;

(i) faults on any watch we could not confirm as fully operational before the repair — for example a watch that was uncharged, passcode-locked or otherwise inaccessible (including because of a cracked screen) — where the fault could not be verified beforehand.

5.8 The warranty is linked to the specific watch repaired — identified by a unique IMEI or serial number — and to the original customer recorded on our system. It is not transferable to another device, nor if the watch is sold or given to another person.

5.9 iWatchRepair may install warranty seals after a repair is completed. Any tampering with these seals will void the iWatchRepair warranty.

5.10 Making a warranty claim. To make any warranty claim, you must contact us and return the watch to us so that we can inspect it. We are unable to assess, repair, replace or refund without first receiving and inspecting the watch. No refund, replacement or other remedy will be provided on the basis of a description, photographs or video alone, or while the watch remains in your possession or with a third party. Where a claim is valid, the remedy is at our option in line with clause 6.1, and we must be given a reasonable opportunity to inspect and, if appropriate, repair or replace the watch before any refund is considered.

5.11 At our discretion, we reserve the right to cancel a repair and issue you a full refund rather than carrying out or continuing the work. Where we do this, we will return your watch with its original faulty part refitted; if that part is no longer available, we will fit a similar part of the same type — which may itself be faulty or broken — so that the watch can be returned to you. Please note that refitting an already-broken part may leave it looking further damaged; this is unavoidable owing to the nature of removing and refitting a part that is already faulty, and we accept no liability for it. In these circumstances you are free to have the watch repaired by the manufacturer or another provider of your choice.

6. Liability

6.1 Our entire liability in respect of any cause of action arising out of or in connection with this Agreement (including breach of contract, negligence, statute, or otherwise) shall, to the extent the cause of action relates to our supply of the service and at our option, be limited to: (a) supplying the Services again; (b) paying the cost of having the Services performed again; or (c) repaying any amount paid for the Services.
6.2 If your watch is damaged beyond economical repair as a direct result of a repair carried out by iWatchRepair, and you have paid for that repair, you are entitled to a fully functioning refurbished device of equal value, matched to the model of your watch and the condition it was received in, with the original repair issue resolved.
6.3 Any data on your watch remains your responsibility. We accept no liability for the loss or corruption of this data however caused, and strongly recommend you back up your watch before using our services.
6.4 Nothing in these Terms limits our liability for: (a) death or personal injury caused by our negligence; (b) breach of any term implied by statute; (c) any claim under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.
6.5 In no circumstances shall we be liable for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of revenue, profits, business, anticipated savings or other indirect loss.
6.6 We do not accept responsibility for any progression of damage where your watch has been repaired elsewhere prior to its repair at iWatchRepair. This applies to any issues not evident on initial inspection; should any become apparent during inspection, you will be contacted directly by telephone and/or email.
6.7 We do not accept responsibility for any progression of damage to a liquid-damaged watch. Opening such a watch has the potential to cause further damage, which may be serious and in some cases irreparable.
6.8 In the unlikely event of a defect with the Repair Services that is covered by the warranty, please: (a) contact iWatchRepair as soon as possible after becoming aware of it; (b) give us a reasonable opportunity to repair or replace the defective part; and (c) allow us to make every effort to fix the defect within 14 days.
6.9 If you are a consumer, you have legal rights in relation to Repair Services not carried out with reasonable skill and care, or where the materials used are faulty or not as described. Advice is available from your local Citizens Advice Bureau or Trading Standards office. Nothing in these Terms affects those legal rights.

7. Website Use

7.1 The content of this website is for your general information and use only and is subject to change without notice.
7.2 Neither we nor any third parties provide any warranty as to the accuracy, performance, completeness, timeliness or suitability of the information and materials on this website for any purpose. You acknowledge that such information may contain inaccuracies or errors, for which we exclude liability to the fullest extent permitted by law.
7.3 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any services, products or information available through this site meet your requirements.
7.4 This website contains material owned by or licensed to iWatchRepair, including the layout, design, look, graphics and appearance. Reproduction is prohibited other than in accordance with the copyright notice forming part of these terms.
7.5 All trademarks reproduced on this website that are not the property of, or licensed to, us are acknowledged.
7.6 Any unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

8. General & Governing Law

8.1 We shall not be liable for any delay in or failure to perform our obligations under this Agreement arising for any reason beyond our control.
8.2 This Agreement, and any dispute arising out of the use of our website or services, is governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English Courts.

Summary

Use of our repair service may void your manufacturer's warranty.

Any data stored on your watch remains your responsibility. We accept no liability for any loss or corruption of such data, however caused, so please back it up before your repair.

We take no responsibility for any progression of damage to a liquid-damaged watch. Although unlikely, opening it may cause further damage that can be serious and, in some cases, irreparable.

We take no responsibility for any progression of damage where your watch has been repaired elsewhere prior to its repair with us. If we find any further damage, you will be contacted immediately by telephone and/or email.

We always aim to meet the quoted turnaround, but in some circumstances beyond our control this cannot be guaranteed. Our quoted repair time starts once a technician has begun the repair.