Our Warranty
We back every repair with a limited 12-month warranty on the parts and workmanship we provide. Battery replacements and cracked front glass / touch repairs carry a 90-day warranty. Cracks and liquid damage are not covered.
| Battery | Screen Repair | All other repairs | |
|---|---|---|---|
| Front glass / touch repair | New LCD replacement | ||
| 90 Days | 90 Days | 12 Months | |
Not covered — cracks & liquid damage
What's covered
- Functional defects in the parts we supply, for up to 12 months — see the table above for each repair type. This does not include parts that are broken or cracked.
- The labour we carried out as part of the original repair.
What's not covered
- Cracked, bent or broken — any crack, bend, dent or breakage found on the device voids the warranty, regardless of how or when it occurred.
- Liquid damage — the same applies to any sign of water or liquid ingress.
- Faults unrelated to the repair we performed.
- Mishandling or software-related issues.
- Loss of data — please back up your device before sending it.
- Work done by anyone other than us, before or after our service.
- For postal warranty claims, return postage is paid by the customer both ways — sending the device to us and us returning it to you.
- Your warranty starts on the repair date and applies only to the parts and services we provided.
- Whether cracks or liquid damage are present is assessed from the condition of the device when we inspect it, and our technician's assessment is final.
- It does not cover devices we could not confirm as fully operational beforehand — for example, devices that were uncharged, passcode-locked or inaccessible because of a cracked screen.
| Device Type | Battery | Screen Repair | All other repairs | |
|---|---|---|---|---|
| Glass-only refurbishment | New screen replacement | |||
| iPhone |
Not covered |
90 Days |
12 Months |
|
| iPad | ||||
| Apple Watch | ||||
| Samsung Phone | ||||
| Galaxy Watch | ||||
| MacBook | ||||
- Our service warranty policy applies solely to the parts and services we have provided.
- The warranty becomes valid from the repair date and remains in effect within the period.
- Our warranty covers only the malfunction of parts we have supplied, provided that they are not physically damaged (e.g. cracked or broken) or affected by liquid damage.
- Our warranty covers only faults that are directly related to the original repair work we performed. For instance, if we replaced the charging port, we would not cover a faulty power button under our guarantee.
- Our warranty does not cover any issues related to Apple Watch features or functions that we could not confirm as fully operational before the repair. For example, devices that are uncharged, passcode locked or inaccessible because of cracked screens.
