You can either mail your device to us or visit our store for a repair.
Book Repair
Send Your Device
Send Your Device
Our website is designed to make placing MacBook repair orders easy. Simply choose your model and the service you need, and you'll instantly see the repair cost and estimated turnaround time.
After placing your order, follow the instructions to send your MacBook to our repair centre from anywhere in the UK. Once we receive it, our technicians will swiftly repair it, perform a full diagnostic check, and return it to you with tracked delivery for added security.
Our website will guide you through diagnosing the issue with your device.
After booking, you’ll receive instructions on how to mail your device to our repair centre. Make sure to include your order number and contact details. You can post your device to us from anywhere in the UK.
Once we receive your device, our trained technicians will repair your device and perform a comprehensive diagnostic check.
We aim to repair your device and send it back to you within the estimated time. All deliveries are tracked for your safety and security.
Throughout the process, we will keep you updated via email and text message. If any issues arise during the repair, we will contact you. You can also track the progress of your repair online.
Walk-In Repairs
Our walk-in repair service is designed to be as fast and simple as possible. If you are a local customer, you can walk into our store.
You can usually have your Macbook fixed on the same day if you can drop off your device before 12 pm. However, we may need more time for complex repairs.
Our 23 Whitechapel Road, London, E1 1DU.. You don't need to book an appointment.
If you're a local customer, you're welcome to visit our store. We keep all MacBook parts in stock, so most screen repairs can be completed on the same day. However, more complex repairs may take longer.
To ensure a smooth and efficient service, please speak with one of our staff to confirm your arrival. This allows us to make the necessary arrangements before you visit. Our store is located at 23 Whitechapel Road, London, E1 1DU..
We keep all MacBook parts in stock, but some models may take more than 4 hours to repair. To ensure a smooth and efficient service, please speak with our staff before your arrival to discuss your repair and make the necessary arrangements.
Our store is located at 23 Whitechapel Road, London, E1 1DU..
Generally, you don't need to book an appointment for repairs. We maintain a full stock of repair parts, allowing us to complete most repairs straight away.
However, in some cases, we may not be able to finish your repair on the same day. For example, certain complex repairs may require additional time.
If you have a tight schedule or are travelling from afar, please speak with one of our staff on 020 8064 2362 to discuss your requirements.
You can park for free for 1 hour at Commercial Street, just a 5-minute walk away.
Please always read the public on-street parking bay instructions before parking.
Please find the location link below for Google Maps.
Algate East station - 2-minute walk
Whitechapel station - 9-minute walk
Absolutely, you can have your device returned to your address by post, just let the staff know about your request when you visit the store.
Mail-In Repairs
Our mail-in repair service provides a convenient alternative to visiting a local repair shop. Here’s how it works:
Book your repair Simply purchase the service online. Our website will guide you through identifying the issue with your device
Send your device After booking, you’ll receive instructions on how to send your device to our repair centre. Be sure to include your order number and contact details. Our service covers the entire UK.
Repair and diagnosis Once we receive your device, our skilled technicians will carry out the repair and perform a full diagnostic check.
Quick return We’ll repair your device and send it back to you within the estimated timeframe. All deliveries are tracked for safety and security.
Throughout the process, we’ll keep you informed via email and text message. Should any issues arise, we’ll contact you directly. You can also track the progress of your repair online.
Yes, the price you see is the price you pay for your repair—there are no hidden costs. Our repair fees also include free return postage.
We operate on a “No Fix, No Fee” policy: if we’re unable to repair your device, we’ll return it to you free of charge and provide a full refund.
Please send only the device itself and include a note with your order number and contact details.
We do not need your charger or any other accessories, so please remove any cases or covers if possible. Kindly note that we cannot be held responsible for the loss of any additional accessories.
When you select your device model and the required service, you’ll immediately see the repair cost and estimated turnaround time.
For some repairs, we also offer a “Next Day Guaranteed” service for an additional fee. If available, you can choose this option at checkout.
Your order confirmation email will include detailed instructions on how to post your device to our repair centre.
You will need to securely pack your item and send it to us via Royal Mail or another courier service of your choice.
Please note that while you will need to cover the initial postage cost to send us your device, the cost of return postage is included in the repair fee.
We highly recommend using a signed-for service; such as the Royal Mail. Please avoid using courier services; such as Evri and Yodel.
If we’re unable to repair your device, we’ll return it to you free of charge and provide a full refund. We operate on a No Fix, No Fee policy.
Our expert technicians will diagnose and repair your device promptly, ensuring it’s returned to you in perfect condition.
iWatchRepair.co.uk
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