Frequently Asked Questions

Our mail-in repair service offers greater convenience than visiting a local repair shop. Our website provides a straightforward guide to help diagnose the issue with your Apple Watch.

Once you place an order for our Apple Watch repair service, simply follow the on-screen instructions and send your device to our repair centre from anywhere in the UK.

Upon receiving your device, our trusted technicians will carry out the repairs quickly, perform a comprehensive diagnostic check, and ensure it is returned to you within 1-3 days. The delivery will be tracked to guarantee safety and security.

If you are based in central London, you are also welcome to visit our store for repairs . We are conveniently located just a two-minute walk from Aldgate East station.

If you need assistance selecting the appropriate service, please send us a picture of your Apple Watch when it's powered on. This will enable us to accurately determine the right service for your needs.

You can reach out to us in several ways:

Send us a message on WhatsApp,

Call us at 020 8064 2362,

Or email us at info@iwatchrepair.co.uk

We're here to help ensure that your Apple Watch is repaired efficiently and effectively.

This will depend on the condition of the LCD/display beneath the screen:

Cracked Front Glass / Touch Repair: If the front glass is cracked but the display still functions correctly, this is the option you need. This repair will also fix any issues with the touch functionality of the screen.

New LCD Replacement: If the front glass is cracked and there are dark blobs or lines on the display, this indicates that the LCD is damaged. In this scenario, you will require a full-screen assembly replacement to properly fix the device.

Choose the relevant service based on these conditions to ensure your Apple Watch is repaired effectively.

Requirement for Apple Watch Front Glass Repairs:

  • • Display Functionality: The LCD/OLED display must be in good condition, There must not be any black spots, discolouration, or lines on the display
  • • Touch Functionality: The touch function doesn't need to work.

Please review some examples here.

Watch Repair
Watch Repair
Watch Repair
Watch Repair
Watch Repair

If you are still unsure, please send a picture of your Apple Watch while it is powered on, and we will suggest the appropriate service for you. You can send the picture on WhatsApp or via email

You can select this option if your LCD / OLED is damaged on your screen.

If the actual display of your screen is bleeding, shows discolouration or lines, or shows any dead pixels, then the LCD / OLED on your screen is damaged.

Please review some examples of LCD-damaged screens here. If your screen resembles any of these examples, you should opt for our 'New LCD Replacement' service.

Watch Repair
Watch Repair
Watch Repair
Watch Repair

If you are still unsure, please send a picture of your Apple Watch while it is powered on, and we will suggest the appropriate service for you. You can send the picture on WhatsApp or via email

Yes, if your screen is cracked and the touch function isn't working properly, our "Cracked Front Glass / Touch Repair" service is specifically designed to fix these problems at no extra cost, provided that the display itself is still in working order.

Please note, if the display is also damaged, showing signs of discolouration, dead pixels, or bleeding, then you'll need to choose our 'New LCD Replacement' service instead. This more extensive service is essential to ensure that both the glass and the underlying LCD are thoroughly repaired, bringing your device back to full functionality.

You don't need to pay upfront for Apple Watch repairs. Placing an order beforehand can speed up the repair process, but it's not necessary to make a payment at that stage.

If you're unsure which service you require, or if you'd like a quote before proceeding with any repairs, you can opt for our diagnostic service at no initial cost.

Simply fill out the order form and send your device to us along with the order number. Once we receive your Apple Watch, we'll carry out a diagnosis and send you a quote along with a payment link.

  • • If you choose to proceed - We will complete the repair for you.
  • • If you decide not to proceed - there's no need to worry - we'll return your device to you for free.

Our screen repair costs are lower than your local shop because we specialise in "screen refurbishing." This means that if the display underneath is still functioning properly, we can refurbish the cracked screen with new glass.

This type of repair requires specific skills as well as specialised machinery and tools. For more details on how we refurbish Apple Watch screens, please refer to the article below:

Gass Repair VS LCD / OLED Replacement

When we start repairing your Apple Watch, we guarantee the work we do.

If we accidentally break the screen during the repair, we will replace it with a new one at no additional cost to you.

Our mail-in Apple Watch repairs are completed and returned within 1-3 days from the day we receive your watch.

Additionally, we offer a special "Next Day Guaranteed" service at an extra charge. You can select this option at checkout.

If we can't fix your device, we will return it for free and give you a full refund. We operate on a No Fix, No Fee policy.

No, we cannot guarantee that your Apple Watch will be waterproof after repair.

Although we use a liquid-resistant adhesive similar to the original used by Apple, we cannot ensure that the watch will remain waterproof. Water could potentially enter through other components such as the speaker, microphone, power button, digital crown, and heart rate sensor.

If a company claims that their repairs can make an Apple Watch water-resistant, they might not have sufficient experience with Apple Watch repairs, or they could be charging fees comparable to the cost of purchasing a refurbished watch.

If you frequently use your watch for swimming, you might want to consider selling your damaged watch and upgrading to a new model from the Apple store.

Learn more about Apple watch water resistance here.

We provide a 12-month warranty on parts and labour for all repairs. Please be aware that our warranty does not cover accidental or physical damage, nor does it cover damage from liquids or water.

For more details about our warranty terms, please visit the link below:

Our Warranty Information

Yes, Apple Pay will continue to function after the screen repair.

We use only the highest quality parts for every repair service we complete. For Apple products, it's impossible to obtain original parts directly from Apple, as they do not sell these components. Therefore, we have sourced the highest quality suppliers in the country to ensure that your device is repaired with parts that are as durable and reliable as possible.

When we receive a device for repair, we conduct a functionality check both before and after the repair.

We need the passcode for certain types of repairs to diagnose faults and test the LCD functionality, such as:

  1. 1. Diagnostic services
  2. 2. Front glass-only repairs

For other repairs, the passcode isn't necessary, but without it, we can't perform functionality tests on your device before or after the repair.

If we receive a device that is passcode-locked, we will contact you via email to ask whether we should proceed with the repair without the passcode. However, this may delay the repair process.

If you have concerns about privacy, we strongly recommend that you back up your data to the cloud and perform a factory reset before sending us your device without any passcodes.

Our mail-in repair service offers a more convenient alternative to visiting a local repair shop. Here's how it works:

track the progress: Book your repair service easily online. The website will guide you through diagnosing the issue with your device.

Send your device: After booking, you’ll receive instructions on how to mail your device to our repair centre. Make sure to include your order number and contact details. You can post your device to us from anywhere in the UK.

We fix your device: Once we receive your device, our trained technicians will repair your device and perform a comprehensive diagnostic check.

Quick return: We aim to repair your device and send it back to you within 1-3 days of receipt. For urgent repairs, we offer a "Next Day Guaranteed" service at an additional fee, which you can select at checkout. All deliveries are tracked for your safety and security.

Throughout the process, we will keep you updated via email and text message. If any issues arise during the repair, we will contact you. You can also track the progress of your repair online.

Yes, the price you see is the price you pay for your repair; there are no hidden costs. Additionally, our repair costs include free return postage.

We operate on a "No Fix, No Fee" policy, meaning if we can't fix your device, we will return it to you for free and provide a full refund.

You don't have to pay upfront for repairs. Placing an order upfront can make the repair process more efficient and faster, but it's not necessary to pay at this stage.

If you're unsure which service to choose, or if you need a quote before proceeding with a repair, please book our diagnostic service without any upfront payment.

Simply complete the order form and send your device to us along with the order number. Once we receive your device, we'll diagnose it and send you a quote with a payment link.

  • • If you choose to proceed - We will complete the repair for you.
  • • If you decide not to proceed - there's no need to worry - we'll return your device to you for free.

Please send only the device itself. Include a note with your order number and contact details in the package.

We do not require your SIM card, charger, memory card, or any other accessories. For Apple Watch repairs, it's best to remove the straps if possible. Please note that we cannot take responsibility for the loss of any additional accessories.

Our mail-in Apple Watch repairs are completed and returned within 1-3 days from the day we receive your watch.

Additionally, we offer a special "Next Day Guaranteed" service at an extra charge. You can select this option at checkout.

Book your repair.

After placing your order, you will receive an order confirmation email that includes detailed instructions on how to send your device to our repair centre.

You will need to securely package your item using any box you like and send it via Royal Mail or another courier service of your choice. Please note that you are responsible for the initial postage cost to send us your device, but the cost of return postage is included in the repair fee.

We highly recommend using a signed-for service like Royal Mail for added security and peace of mind. Please avoid using courier services such as Evri and Yodel.

When we receive a device for repair, we conduct a functionality check both before and after the repair.

We need the passcode for certain types of repairs to diagnose faults and test the LCD functionality, such as:

  • 1. Diagnostic services
  • 2. Front glass-only repairs

For other repairs, the passcode isn't necessary, but without it, we can't perform functionality tests on your device before or after the repair.

If we receive a device that is passcode-locked, we will contact you via email to ask whether we should proceed with the repair without the passcode. However, this may delay the repair process.

If you have concerns about privacy, we strongly recommend that you back up your data to the cloud and perform a factory reset before sending us your device without any passcodes.

We operate on a "No Fix, No Fee" policy, meaning if we can't fix your device, we will return it to you for free and provide a full refund.

You don't need to follow any specific rules when packing your watch. Just put it in any box you like and make sure it's wrapped up well with tissue or bubble wrap.

Please use a reliable postal or courier service that gives you tracking and insurance options. That way, you can keep an eye on your package and be covered if anything goes wrong during delivery.

Certainly! We'll notify you once we've received your watch. Throughout the repair process, we'll keep you updated every step of the way. You'll receive notifications via email and text messages to keep you informed.

If your watch needs more work than expected, we'll get in touch with you right away to let you know what's needed. If you decide to go ahead with the additional repairs, we'll proceed accordingly. However, if you prefer not to proceed, you'll have the option to cancel the order and receive a full refund.

We'll make sure you're informed every step of the way.

We always use genuine parts wherever possible.

However, Apple does not provide original parts to third-party repair centres like ours. Therefore, we use parts sourced from original devices or high-quality OEM parts from reliable suppliers within the country to ensure that your device is repaired with the utmost durability.

Additionally, we offer a 12-month warranty on parts and labour for all our repairs. Please note that our warranty does not cover any liquid or physical damage. You can learn more about our warranty terms here

Your device will be returned to you using either Royal Mail Tracked 24 service or DPD next-day service. Our standard return shipping includes insurance coverage up to £100. If you require additional insurance protection for your return shipment, you can add this during checkout for an additional fee.

Yes, we provide a 12-month warranty on parts and labour for all repairs.

Please note that our warranty does not cover any liquid or physical damage. You can learn more about our warranty terms here

Our warranty covers both parts and services for a period of 12 months.
For example, if we install a new screen on your watch and it develops a defect during this time, we'll repair it again at no additional cost.
However, it's important to note that our warranty does not cover physical damage to the screen or water damage. We advise purchasing insurance from a third-party provider to safeguard against these situations.

Specifically, our warranty addresses faults directly related to the original repair work we conducted. For instance, if we replaced the charging port on your device, any issues with the power button would not be covered under our warranty.

You can learn more about our warranty terms here

Our warranty covers the malfunction of parts we have supplied, assuming they have not been physically damaged (e.g., cracked or broken) or affected by water damage.

Our warranty does not cover the following:

    • Physical damage.

    • Liquid damage.

    • Faults unrelated to the original repair.

    • Faults caused by mishandling, impact damage, software-related defects, or any other unrelated issues.

    • Data loss – please ensure you back up your device before sending it to us.

    • Devices repaired or modified by anyone other than our technicians, either before or after our service.

    • Issues related to phone features or functions that were not confirmed as fully operational before the repair, such as devices that were uncharged or locked due to inaccessible passcodes.

No, we cannot guarantee that your Apple Watch will be waterproof after repair.

Although we use a liquid-resistant adhesive similar to the original used by Apple, we cannot ensure that the watch will remain waterproof. Water could potentially enter through other components such as the speaker, microphone, power button, digital crown, and heart rate sensor.

If a company claims that their repairs can make an Apple Watch water-resistant, they might not have sufficient experience with Apple Watch repairs, or they could be charging fees comparable to the cost of purchasing a refurbished watch.

If you frequently use your watch for swimming, you might want to consider selling your damaged watch and upgrading to a new model from the Apple store.

Learn more about Apple watch water resistance here.

Like most third-party repair services, using our service will void any existing manufacturer's warranty on your device. However, to give you peace of mind, we offer our own 12-month warranty on parts and labour for all repairs we perform.

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