Frequently Asked Questions

Yes, any non-responsiveness your screen is suffering due to a drop will be corrected with the Cracked Glass repair, as the Digitizer that is being replaced is the part responsible for all touch functionality. Check out our glass replacement article to learn more about broken glass and the repair process.

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.This will not be a full replacement of the screen, only a replacement of the front glass.

If the actual display of the watch is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. You can view a gallery of images showing damaged LCD’s to better understand if your device's LCD has been damaged {link to gallery}.

Still not sure? Send a picture of the current condition of the phone while it is powered on. Our email is info@iwatchrepair.co.uk and our WhatsApp number is 07828858148, we will do our best to diagnose it.

We make use of only the highest quality parts for each repair service that we complete. When repairing Apple products, it is impossible to access original pieces as Apple does not sell them directly. As a result, we have sourced out the highest quality suppliers in the country to ensure that your device is repaired and is as durable as possible.

Screen Glass Will Be Refurbished this will not require a full replacement of the screen. The glass will be removed from on top of the LCD and new glass will then be laminated, this will mean that your original LCD will remain original and genuine only the glass is replaced.

This will require a full replacement of the screen, we will use an original apple LCD and then we will carry out a screen refurbishment process. Which include laminating new glass onto the LCD itself. This LCD will provide the same quality and functionality as the previous one.

This will be a complete replacement of the battery inside of the watch, this will need to be an aftermarket battery as we cannot source original apple batteries for the watches. This aftermarket battery provided will be of high quality and will deliver similar functionality and efficiency as the battery prior to replacement when fully working.

It would be ideal to be informed before a customer drops in for a walk in repair as we can then perform the repair on the same day. It will also offer us better insight into your device before performing the repair so we know exactly what needs to be done speeding up the process.

Yes. The price you see is the price you will have to pay. We have no hidden costs. The price includes (Labour, Parts, Postage).

There are no specific requirements for packaging your watch. We do however suggest that you ensure it is wrapped enough in tissue or bubble wrap and placed within an envelope. Any damage received to the watch on the way to us is to be discussed with the courier.

We will never need your watch strap, original box, watch charger or any other accessories. We cannot accept any liability for any additional accessories that may have been sent, lost, damaged, or altered.

Yes we do. If there is a passcode on the watch it hinders our ability to test all the functions of the device. Please provide your passcode with the device when you send it in for repair. If you do not wish to provide your passcode, certain device functions including but not limited to force touch and buttons cannot be tested and cannot be guaranteed

Yes, Once we have received your watch, we will examine it for its faults and ensure that it matches the description you have provided. Once booked into our system, we will notify you of its safe arrival.

If your watch requires more than you requested or anticipated, we will contact you immediately and inform you what is required. If you wish to proceed then we will possibly require further payment for the repair, however if you should wish for your watch to be returned we will also do this with pleasure*

* Postage Fee will incur if device is being sent back

Should we be unable to repair your device you will not be charged for our services. We operate on a no fix no fee guarantee. If this is the case and you have mailed us and paid for your repair, you will be fully refunded and you just have to pay for the return postage.

Unfortunately, our services do not cover any form of water damage to your device. From our experience, we have found that water damaged devices often break soon after they have been repaired. As a result, we do not want our customers to waste money on such a repair.

The short answer is No,
Usually it will not retain it's water resistance after a screen replacement unless it’s done by Apple in which they make sure that the watch is properly sealed.

Just as a heads up, Apple's warranty also does specifically state even though the watch is waterproof, it isn’t covered for any water damage done to it

We do use water-tight glue when fixing your watch screen, however we cannot guarantee water resistance of the watch after the repair.

We strongly suggest not to use your watch in water after the repair, if you really want to swim with this repaired watch, this repair is not for you.

When sending your watch in via mail, we aim to repair it on the day that we receive it. We will then send this back to you via DPD next day service. Most repairs are completed on the same day, however, if this cannot be done we will contact you to keep you updated. It can take 1-3 working days for the repair to be completed.

We make use of only the highest quality parts for each repair service that we complete. When repairing Apple products, it is impossible to access original pieces as Apple does not sell them directly. As a result, we have sourced out the highest quality suppliers in the country to ensure that your device is repaired and is as durable as possible.

Apple does not sell individual parts for the phones they produce. Instead, we use the highest quality parts available in the industry for each repair that we complete.

As with most third-party phone repair services, use of our repair services will void the warranty you have with your manufacturer. However, we provide our own 90 days warranty once we have repaired your apple watch for you. Click here for more information on our warranty.

When we post the device back to you we will use DPD24, the device should be received by yourself within 1-2 working days. You will also receive a confirmation email stating that your device has been dispatched back to you. DPD will also notify you via email or mobile. Please allow up to 3 working days to receive your device before contacting us so we can investigate the issue further.

Every parts and repair services we provide includes a 12 months warranty, except for the glass repair service we provide which has a 90 Day Warranty. This warranty covers only the part(s) that were replaced. It does not cover any subsequent damage to the watches and iPads or components that were not replaced.

90 days warranty on labor and parts used for the original service.

For example, if we did a screen repair on your device and later appears to be defective, we will gladly replace it at no cost.

    - Faults unrelated to the original repair


    - Faults caused by mishandling, impact damage, liquid damage, software related defects, or any other unrelated issues.


    - Loss of data - please back up your device prior to sending your device to us


    - Devices that are repaired or modified by anyone other than us prior to or after our service

The short answer is No, Usually it will not retain it's water resistance after the repair unless it’s done by Apple in which they make sure that the watch is properly sealed. Just as a heads up, Apple's warranty also does specifically state even though the watch is waterproof, it isn’t covered for any water damage done to it. We do use water-tight glue when fixing your watch, however we cannot guarantee water resistance of the watch after the repair. We strongly suggest not to use your watch in water after the repair, if you really want to swim with this repaired watch, this repair is not for you.

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