Yes, the price you see is the price you pay for your repair; there are no hidden costs. Additionally, our repair costs include free return postage.

We operate on a "No Fix, No Fee" policy, meaning if we can't fix your device, we will return it to you for free and provide a full refund.

You don't have to pay upfront for repairs. Placing an order upfront can make the repair process more efficient and faster, but it's not necessary to pay at this stage.

If you're unsure which service to choose, or if you need a quote before proceeding with a repair, please book our diagnostic service without any upfront payment.

Simply complete the order form and send your device to us along with the order number. Once we receive your device, we'll diagnose it and send you a quote with a payment link.

• • If you choose to proceed - We will complete the repair for you.
• • If you decide not to proceed - there's no need to worry - we'll return your device to you for free.

Please send only the device itself. Include a note with your order number and contact details in the package.

We do not require your SIM card, charger, memory card, or any other accessories. For Apple Watch repairs, it's best to remove the straps if possible. Please note that we cannot take responsibility for the loss of any additional accessories.

Our mail-in Apple Watch repairs are completed and returned within 1-3 days from the day we receive your watch.

Additionally, we offer a special "Next Day Guaranteed" service at an extra charge. You can select this option at checkout.

After placing your order, you will receive an order confirmation email that includes detailed instructions on how to send your device to our repair centre.

You will need to securely package your item using any box you like and send it via Royal Mail or another courier service of your choice. Please note that you are responsible for the initial postage cost to send us your device, but the cost of return postage is included in the repair fee.

We highly recommend using a signed-for service like Royal Mail for added security and peace of mind. Please avoid using courier services such as Evri and Yodel.

When we receive a device for repair, we conduct a functionality check both before and after the repair.

We need the passcode for certain types of repairs to diagnose faults and test the LCD functionality, such as:

• 1. Diagnostic services
• 2. Front glass-only repairs

For other repairs, the passcode isn't necessary, but without it, we can't perform functionality tests on your device before or after the repair.

If we receive a device that is passcode-locked, we will contact you via email to ask whether we should proceed with the repair without the passcode. However, this may delay the repair process.

If you have concerns about privacy, we strongly recommend that you back up your data to the cloud and perform a factory reset before sending us your device without any passcodes.

We operate on a "No Fix, No Fee" policy, meaning if we can't fix your device, we will return it to you for free and provide a full refund.

You don't need to follow any specific rules when packing your watch. Just put it in any box you like and make sure it's wrapped up well with tissue or bubble wrap.

Please use a reliable postal or courier service that gives you tracking and insurance options. That way, you can keep an eye on your package and be covered if anything goes wrong during delivery.

Certainly! We'll notify you once we've received your watch. Throughout the repair process, we'll keep you updated every step of the way. You'll receive notifications via email and text messages to keep you informed.

If your watch needs more work than expected, we'll get in touch with you right away to let you know what's needed. If you decide to go ahead with the additional repairs, we'll proceed accordingly. However, if you prefer not to proceed, you'll have the option to cancel the order and receive a full refund.

We'll make sure you're informed every step of the way.

We always use genuine parts wherever possible.

However, Apple does not provide original parts to third-party repair centres like ours. Therefore, we use parts sourced from original devices or high-quality OEM parts from reliable suppliers within the country to ensure that your device is repaired with the utmost durability.

Additionally, we offer a 12-month warranty on parts and labour for all our repairs. Please note that our warranty does not cover any liquid or physical damage. You can learn more about our warranty terms here

Your device will be returned to you using either Royal Mail Tracked 24 service or DPD next-day service. Our standard return shipping includes insurance coverage up to £100. If you require additional insurance protection for your return shipment, you can add this during checkout for an additional fee.

Our warranty covers both parts and services for a period of 12 months.
For example, if we install a new screen on your watch and it develops a defect during this time, we'll repair it again at no additional cost.
However, it's important to note that our warranty does not cover physical damage to the screen or water damage. We advise purchasing insurance from a third-party provider to safeguard against these situations.

Specifically, our warranty addresses faults directly related to the original repair work we conducted. For instance, if we replaced the charging port on your device, any issues with the power button would not be covered under our warranty.

You can learn more about our warranty terms here

Our warranty covers the malfunction of parts we have supplied, assuming they have not been physically damaged (e.g., cracked or broken) or affected by water damage.

Our warranty does not cover the following:

• Physical damage.

• Liquid damage.

• Faults unrelated to the original repair.

• Faults caused by mishandling, impact damage, software-related defects, or any other unrelated issues.

• Data loss – please ensure you back up your device before sending it to us.

• Devices repaired or modified by anyone other than our technicians, either before or after our service.

• Issues related to phone features or functions that were not confirmed as fully operational before the repair, such as devices that were uncharged or locked due to inaccessible passcodes.

No, we cannot guarantee that your Apple Watch will be waterproof after repair.

Although we use a liquid-resistant adhesive similar to the original used by Apple, we cannot ensure that the watch will remain waterproof. Water could potentially enter through other components such as the speaker, microphone, power button, digital crown, and heart rate sensor.

If a company claims that their repairs can make an Apple Watch water-resistant, they might not have sufficient experience with Apple Watch repairs, or they could be charging fees comparable to the cost of purchasing a refurbished watch.

If you frequently use your watch for swimming, you might want to consider selling your damaged watch and upgrading to a new model from the Apple store.

Like most third-party repair services, using our service will void any existing manufacturer's warranty on your device. However, to give you peace of mind, we offer our own 12-month warranty on parts and labour for all repairs we perform.